Grievance Redressal & Data Rights

Yugai Solution Private Limited (“YugAI”) is committed to ethical technology governance, prompt redressal of user concerns, and transparent protection of individual digital data.

This policy operationalizes the grievance redressal framework mandated under the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and data principal empowerment under the Digital Personal Data Protection (DPDP) Act, 2023.

In accordance with statutory mandates, YugAI has appointed a designated Grievance Officer to oversee consumer grievances and privacy rights enforcement:

The Grievance Desk adjudicates complaints relating to:

To ensure prompt investigation, all grievances must contain:

YugAI adheres to the following statutory turnaround timelines:

Under India’s Digital Personal Data Protection Act, individual users possess specific statutory rights:

To exercise any of the rights enumerated above, submit a request marked “Data Rights Request” through the Grievance Desk. For security reasons, we will perform two-factor verification before executing data modification or deletion requests.

Note: Certain financial, transactional and KYC records must be retained for statutory periods mandated by the Prevention of Money Laundering Act (PMLA) and RBI guidelines, overriding erasure requests.

If an individual remains dissatisfied with the resolution provided by our Grievance Officer, they may approach the appropriate statutory forum established under Indian law, including the Data Protection Board of India (DPBI) or the relevant consumer disputes redressal commission.

YugAI maintains secure digital audit logs of all received grievances, investigation notes, and closure letters for a period of not less than three (3) years to ensure regulatory compliance and transparency during institutional audits.