Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms governing the cancellation of subscriptions, enterprise service orders, digital platform licenses, and transactional charge resolutions facilitated by Yugai Solution Private Limited (“YugAI”).

Because YugAI operates multi-tiered technology across enterprise SaaS, partner onboarding, and commerce enablement, specific refund mechanics depend on whether the charge relates to software licenses, transactional processing fees, or physical agricultural procurement.

Subscriptions for YEOS platform tiers, enterprise API quotas and developer dashboards are billed in advance on monthly, quarterly or annual billing cycles as designated in the service agreement.

In the event of an erroneous or failed transaction (where funds are debited from the customer’s bank account or digital wallet but the requested service or platform credit is not provisioned), YugAI works with the relevant payment gateway or banking switch to execute an automated reversal (T+1 to T+5 working days).

Refunds are considered eligible under the following approved scenarios:

Once approved, funds are credited back to the original payment source within 5 to 7 business banking days.

Any non-recoverable payment gateway fees, MDR (Merchant Discount Rate), credit card processing charges or statutory Goods and Services Tax (GST) already remitted to government authorities may be deducted from refunds where permitted by law and contractual terms.

For marketplace transactions where YugAI acts as a technology intermediary between merchants, FPOs and buyers, cancellation and refund workflows are conducted strictly according to merchant terms and individual transaction escrow agreements.

Orders involving perishable agricultural commodities, seed inputs or customized procurement facilitated through YugAi Agri or YugAi Fresh are subject to strict inspection protocols at point-of-receipt. Due to perishability, cancellation after dispatch is subject to specific quality audit rejection criteria.

In the event of an unjustified chargeback or payment reversal initiated through an issuing bank, YugAI reserves the right to suspend the associated account and provide transaction logs, IP history, and service receipts to card networks and investigative bodies.

All formal cancellation requests must be submitted via registered corporate email or authenticated platform dashboard tickets, accompanied by the Transaction ID, Order Number, Bank Reference Number, and clear grounds for cancellation.

The following categories are explicitly non-refundable under this policy:

Nothing in this policy shall be interpreted as limiting any statutory consumer protection rights conferred under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

If you have not received an approved refund within the expected timeline, please reach our financial operations desk: